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Support is provided via our website and our Contacts.
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Support
Support is provided via our website and our Contacts.
To get connected...
- Follow our Setup Page.
- Make sure to set up your SSID.
- See our Frequently Asked Questions.
- Contact us for additional support.
The most common problem we have is that users do not set their SSID:
- Roaming - Setting up your SSID
- You MUST set up your SSID (Service
Set Identifier) to "digital downtown"
(lowercase, without quotes) which will make sure your device only accepts
signals from Digital Downtown Access Points (APs).
This will prevent you from accidentally accepting a different wireless
signal and losing your connection.
Instructions on how to configure your SSID vary depending on your device; refer
to your wireless card documentation for specific instructions.
If you do not set your SSID you may be disconnected when another wireless signal
interferes with the Digital Downtown signal, and your wireless network card
attempts to connect to it (thereby dropping the Digital Downtown connection);
this can happen even when you are sitting still. With your SSID set, your card
will always listen only to the Digital Downtown signal and not be interrupted
by other signals.
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- Troubleshooting FAQ
- See our List of FAQs for more Troubleshooting
tips and Frequently Asked Questions, as well as other topics.
For other problems, contact us.
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Support 
